HomeGDPR - How we use your data

GDPR - How we use your data

Why do we need your Data?

We thought it would be easier for us to break the new GDPR regulation down in to easy Q&A's of why we need your data and what we need it for. This new regulation is coming into effect on the 25th May 2018.

Why do we need your data when placing an order online or over the phone?

Answer. 

1. We need address information to deliver the goods 

2. We need an email address to keep you informed of the status of you order  e.g delivery times, errors etc 

3. We need a telephone number so we can communicate to you for any technical information you may require and for delivery notifications.

4. We use your email to market special offers and newsletters that are relevant to what we sell if we have your consent.

5. One of the main reasons we keep your contact information is for warranty purposes. We need to have record of your purchase should something go wrong. You can request copies of receipts at any time for any book keeping you may need to do.   

Do we share your data?

The simple answer is yes, but only when we need to. We never sell your data.

When do we need to share your data ?

The only time we share your data is when we need to, so we can fulfil your order . 

We will need to share your data with our courier company so they can deliver your parcel and send you notifications of status of the delivery.

On some occasions stock may be directly shipped from suppliers & manufacturers. We will therefore need to share your data with them and their courier companies to fulfil your order.

For further information on the companies we share your data with see bleow:

Our courier:

DPD http://www.dpd.co.uk/terms-and-conditions.jsp

Our payment providers 

Sagepay - https://www.sagepay.co.uk/policies/privacy-policy

afforditNOW - https://www.afforditnow.com/privacy-policy/

Our company service reviews

TrustPilot - https://support.trustpilot.com/hc/en-us/articles/360000306528--How-do-we-protect-your-data-

Product Reviews

Google Product Reviews - https://policies.google.com/privacy/update

Postcode lookup

GBG Postcode Lookup - https://www.gbgplc.com/uk/our-gdpr-compliance-plan/

How is your data saved?

We use Amazon AWS servers behind Cloudflare Security layer and CDN to ensure all your data is protected and secure. Our website is HTTPS secure to make sure security is of the highest level. This is the only place where your data is stored. 

Amzon AWS GDPR - https://aws.amazon.com/compliance/gdpr-center/

Cloudflare GDPR - https://www.cloudflare.com/gdpr/introduction/

We never store card details either online or instore.

How long do we keep your data?

We keep your data on record for 7 years & 3 months which is necessary for warrnty and repair purposes.

How is my data used if I order over the telephone or in store?

Telephone Orders 

When you call us to place an order, again we will need to collect data, name, address, telephone number and email address. We use this data exactly the same way as we use data when you place an order online (see above). 

Shop in Store

if you come to our store and make a purchase, the sale assistant will ask you if you want your details to be added to our database.

What are the advantages of been added to our database ?

We will keep and store a copy of your receipt with your name and address on it and email you a copy. This can be used as proof of purchase should you need to exchange or need any help with warranty issues. Also you can request copies of receipts at any time should you require.

Next time you visit it will make the process at check out easier and quicker.

You can opt in or out to receive marketing emails with our latest special offers and news.

What are the disadvantages of not been added to our database?

If you do not want to give your name, address or email when purchasing instore, it is your choice entirely. You will be given a generic paper receipt but then we will have no record of your purchase apart from your paper one. If there are any issues such as proof of warranty you must rely on the paper receipt given. We would not be able to issue a copy. If something goes wrong with your item all our suppliers ask for proof of purchase for warranty reasons.

Data Protection Officer (GDPR Officer)
ESP Music Disco Ltd T/A DJkit.com 
Unit B1 Shannon House
Hambridge Road, Newbury
Berkshire
RG14 5SS

tel: 01635 780002

email: [email protected]

For details of our updated Privacy Policy click here

For details of our updated Cookie Policy click here

For details of our updated Terms & Conditions click here

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